Returns & Refunds Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable and non-refundable.

To complete your return, we require a receipt or proof of purchase to be sent to info@hadlam.com and we will provide you with a return address to post your items to.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error; or any item that is returned more than 30 days after purchase.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any refunds are at our discretion and we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hadlam.com.

 

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged and all exchanges and refunds will be at our discretion. If you need to exchange it for the same item, send us an email at info@hadlam.com and we will provide you with a return address to post your items to.

 

Gifts

If somebody has purchased a gift for you, and the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit or exchange for the value of your return. Once the returned item is received, a gift certificate or replacement item will be sent to you.

If the gift giver had the order shipped to themselves to give to you later, and if a refund is granted, we will send a refund to the gift giver.

 

Shipping

To return your product, email us at info@hadlam.com and we will provide you with a return address to post your items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is granted, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.